Policy and Procedures.

Thank you for choosing us as your friendly community bakeshop! We are honored and want to make sure we do the best we possibly can for you. With that in mind here are a few things we put in place that make the job a little bit easier for us to get things squared, circled, and boxed away! A little bake shop pun for you there :)

Pricing Quotes and Custom Orders:

Ordering: 

  • Keeping us in mind for your event? Sweet! We require a minimum of 3 weeks’ notice for custom orders! However, it is first come first served which could mean we’re already booked for the special day, so the sooner the better! 

  • Things fill up fast and are also accepted when payment comes through. So while your order may have been placed on time, if another customer comes along and pays sooner, your slot is subject to be taken. 

  • Quality products need time to be their very best. In a hurry? While we’re willing to consider a last-minute order, please keep in mind custom art takes time and careful execution to ensure that you receive the best possible product. Orders placed with a turnaround time of under 2 weeks will require a rush fee of $15.00 (per dozen for custom cookie orders).

  • We require a minimum order of 3 dozen on our custom cookie orders! Need fewer? Still reach out to us! We have options for more intimate gatherings.

  • Decisions are tough! But we're here to help. Order changes can be made until 10 days out from your pickup date. After that, all change requests will be under consideration and a small fee will apply.

Payment:

  • Full payment is required to secure your spot on our calendar unless told otherwise.  Payment is due within 7 days of finalizing the details of your order. If payment cannot be made within that time frame, special consideration may be taken on a case-by-case basis.

  • You will receive an invoice that can be paid online and has your due date. Please read everything thoroughly before paying so we can make any adjustments required. Any changes made after a paid invoice may not be accepted.

  • We use Square for all of our credit card processing and invoicing. We do not accept PayPal, EBT, or Venmo. Personal checks are only accepted if received at least 2 weeks before your event.

  • All prices are subject to change. Prices are often dictated by ingredient costs. I'm always trying to provide the best-tasting baked goods to my clients. This also means that sometimes I can't honor old pricing.

Refunds:

  • In the event of a cancellation, your payment is refundable up to 28 days before the scheduled event date and will be issued within 14 days of the event cancellation notice.

  • If your order is canceled between 21-10 days before the scheduled event date a 50% refund will be issued within 14 days of the event cancellation notice. 

  • There are no refunds applicable for order cancellations within 10 days of the scheduled event date.

Pickup: 

  • Pick-up times are set upon ordering. While we always do our best to work within your schedule, pick up times must be set within normal business operation. Pick-ups needed outside of that time frame, may be considered, but will be handled on a case-by-case basis.

  • Pictures are worth a thousand words. But they're not always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also - items in photos may not be true to size! Please keep that in mind when sending over inspiration photos.

  • It's All Yours Now. Once you pick up your order (thanks again, by the way), the baked goods begin their journey to put smiles on faces! Keep 'em safe and keep 'em cool! We cannot be held responsible for items once they are in your hands. Of course, if able, we will try to help with any mishaps, but this is NOT a guarentee.